A non-refundable deposit of 25% of the overall cost of your break is required to secure your booking. All outstanding booking payments must be made no later than 6 weeks before your planned arrival date, after this stage no refunds will be given. No reminders will be sent and if payment is not received by the due date you may risk losing your holiday & deposit. Bookings made within 6 weeks of arrival date must be paid in full at the time of the booking. Admittance is not allowed without full payment.
It is recommended that you take out your own holiday cancellation insurance.
Upon payment of your deposit we shall send you email confirmation of details of your stay together with the terms and conditions of your stay.
All bookings have a refundable security/damage deposit of £150 added, this is refunded by BACs within five days of departure once changeover clean has been done.
All log cabin breaks start at 3.00pm and cabins must be vacated no later than 10.00am on the last day of your break.
No extra guests other than those mentioned at time of booking are allowed unless the management is advised prior to arrival and the occupancy level has not been reached.
We reserve the right to cancel or make any amendments to your log cabin or caravan holiday without liability, which may be necessary owing to circumstances beyond our control. We will endeavour to inform you as soon as possible.
We endeavour to provide facilities as advertised or previously available. We reserve the right to alter, delete or close amenities or facilities without prior notice and without compensation.
Pets - Up to two friendly pets are welcome in the log cabins and on the caravan park at a small additional charge. No pets to be left unattended in Cabins unless crated. Please let us know if you are bringing animals at the time of booking - and please contacts us if you plan to bring a pet which is not a domestic dog or cat. All pets must be controlled and not interfere with other guests, you may be asked to remove your pet should it cause a nuisance. No refunds for your break will be given should you fail to control your pet and you are asked to remove it from the site.
We do not allow, fires, BBQs or candles in cabins/ hot tub/sauna or on decked areas due to the flammable materials used in construction of our cabins and decks.
The booking of a log cabin or caravan pitch is completely independent of any booking for the fishery.
Fishing day tickets for cabin guests are £10 per adult per day on Blurton Pool. Fishing is included in the price of your booking for Ecclestone Pool.
Please note, any breaches of the fishery rules could lead to residents being denied the privilege to fish, no refunds for cabin or caravan residents will be given for your stay.
The fishery may close without notice due to fish spawning or any other fishery related issue.
Please be considerate of your fellow residents particularly at night.
Force majeure - we regret we cannot accept any responsibility or pay any compensation for circumstances beyond our control such as natural disasters, industrial disputes, fires, technical problems, acts of government etc.
Bookings are non-transferable, this includes hot tub & sauna facilities.
No additional guests to stay in the cabins other than those agreed at the time of booking.
We do not permit the charging of electric vehicles.
Hot tubs only available for bookings commencing after 1st April and ending 31st October.
